- Warranty period counted from the day of purchase. During the warranty period, if the mechanical parts such as damage or failure, the company’s technical staff confirmed that the machine is a normal use of failure, we will provide free repair. (Please note: different brands, warranty period may be different. Please pay attention to the purchase of the brand.)
- In the following circumstances, the warranty will be no longer effective:
- Product has been mistaken for improper use or accident due to natural disasters and other accidents;
- The product was repaired or modified by technicians other than the company’s ones;
- The product is not assembled according to the Instruction Manual provided by the Company
- The warranty does not include product accessories and other items.
- Please keep this warranty card. For the repairing , customers present this card and the “official purchase receipt” to the company’s technician for inspection.
- When Customers request repair, they should bring the “official purchase receipts” and the goods to be repaired to the Company’s maintenance department.
- Repair requests about 10 working days. After repair, our dedicated staff will call customers to pick up.
- Parts are consumable are NOT under warranty. Definition of Parts: attachments to the fuselage or ancillary tools such as: buttons on the fuselarge, blades of the fan, rice pot; Jar of blender; inner pot of cooker, steamer, glass cover; vacuum suction pipe, iron plate and so on ….
- This product is for home use only. Any commercial operation and use is NOT under warranty responsibility.
* Note: Please KEEP the “official purchase receipt”. If customers fail to produce the “official purchase receipt”, warranty will be INVALID.
Warranty for different brands:
- 25 months: NOVEL/ NOVELTI/ Loyola/ deer
- 1-year: NOSTALIGA/ L’EQUIP/ ELPA
- 3-year: Yamato
NOVEL BASICS LIMITED
20/F, Yip Shing lnd,Centre, No.19 Yip Shing Street, Kwai Chung
Tel ：(852) 2487 1500 Fax ：(852) 2421 7898