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Shopping Instructions

Attn: We only accept local order:

  1. Select desired product(s), click “Add to Cart”.
  2. View cart at top-right corner of any page. Click “Proceed to checkout”.
  3. Sign up as a new member / sign in to your account. Select delivery option and enter delivery information
  4. Delivery: $ 100 on charge (city area only); shopping above $ 700 will be free of charge.
    1. Delivery is limited to Hong Kong, Kowloon and the New Territories city area (if in doubt, please call: 2487-1500)
    2. Remote areas such as Tung Chung, Discovery Bay, Ma Wan, HK Island Mid-Levels and remote areas are subject to extra charge. We do NOT accept any order from outlying islands.
    3. There is an additional charge for buildings without Elevator/ Lift.
  5. Submit payment information via Paypal or deposit to our bank account.
  6. If pay by Paypal, you will receive “New Order Notification” (system-generated) in your mailbox. If the payment is by bank-in, please send copy of bank-in slip via fax (852-24217898) or info@novelbasics.com
  7. Our colleague will contact you in next working day for confirmation of delivery.
  8. “Thank you for your order” email, which you can print and keep for future or delivery documents.
  9. The goods will be shipped from 3 to 10 days*. All information is subject to the “Sales Order Invoice”.

Disclaimer :

1. Once an order has been placed, no product can be removed or added to the same order. A separate new order must be created.
2. Novel Basics reserves the right of final decision in acceptance of any order.
3. After placing order and registering, you will become a member of Novel Basics customer. As a membership benefit, you will be amongst the first to receive news and information about sale and promotional events from us. If you wish to stop receiving our information, please write to us by email: info@novelbasics.com.
4. Novel Basics is supported by PAYPAL online payment service. After you confirm your order, you will be redirected to the PayPal website in the “Payment Information” section.  During the payment process, PayPal encrypts your confidential information using Secure Sockets Layer (SSL) protocol. Novel Basics does NOT store any of your credit card or financial information.
5. In order to ensure that customers enjoy an absolute quality and sound after-sales services, all products sold via Novel Basics will be accompanied by an official receipt issued by Novel Basics at the time of sales. For any enquiry, please feel free to contact us by email: info@novelbasics.com